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Courses

Best Foot 4Ward offers customized courses, delivered on-site or on-line to develop your team.

Leadership Courses

Our courses will provide supervisory staff with training in core leadership areas to enhance their skills in directing and developing their teams.  

  • Coaching for Higher Performance

  • Goal Execution

  • Resolving Conflicts

  • Setting Objectives

General Courses

Our courses will provide your staff with practice in core areas that will enhance their skills in communication, writing, and the overall quality of the claim file. 

  • Managing Your Time

  • Effective Business Writing and Documentation

  • Proactive Claims Handling

Technical Courses

Our courses will provide your staff with practice in technical areas that will enhance their skills in all aspects of the claims process including: 

  • Interpreting the Policy

  • Construction Basics

  • Evaluation and Negotiation

  • Field Inspections

classroom
Course Delivery Options
- Single Class, Half-Day, or Full-Day
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- On-site or On-Line
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- With or Without Customization
Leadership Courses
Leadership courses
Coaching for Higher Performance
coaching

Many leaders view coaching as something “extra” that they have to fit into their day to develop their team members.  However, a coach is what you are, not only what you do.  This course lays the foundation for:

  • What Coaching is and what it is not

  • Root cause analysis

  • Gaining commitment from your team member

  • Coaching to multiple generations

  • Coaching with an IDEA in mind

  • Creating a specific Action Plan for an employee

Goal Execution

It is one thing to be able to set organizational goals; it is another thing to have the ability to execute.  In this course you will learn how to take the goals of your organization and translate them into actionable activities.  These activities will then be self-regulated by the team.

goal execution
Resolving Conflicts
resolving conflicts

Conflict is inevitable in the workplace, and how you respond to it as a leader is critical. This course enables leaders to resolve conflict by:

  • Identifying causes

  • Learning prevention techniques

  • Demonstrating the right level of assertiveness

  • Applying a 5-step confrontation model to address conflict as soon as it has been identified

Setting Objectives

Leaders cannot coach and provide effective feedback if they don’t first have strong objectives.  In this course, participants will:

  • Explore the structure and purpose of an objective

  • Identify common pitfalls of objectives

  • Discover how to manage to the objective

  • Create specific objectives for a common functional role on their team

setting objectives
Emotional Intelligence
Mindfulness

This course helps individuals identify and learn to manage their own emotions, as well as applying that knowledge to react to the emotions of others.  It addresses the 4 elements of Emotional Intelligence:

  • Self-Awareness (using DiSC)

  • Self-Management

  • Empathy

  • Relationship Skills

Behavioral Interviewing

Hiring the best FIT for your organization can be challenging, especially in today's market.  This course explores the new hire process and how to use behavioral questioning during an interview, focusing on;

 

  • Looking for a good FIT

  • Effective Prescreening

  • Creating Behavioral Questions

  • Conducting the Interview

  • Evaluating a candidate using SOAR

  • The Decision-making matrix

Job Interview
General Courses
General Courses

Effective Business Writing and Documentation

business writig course

Being able to write concisely and with purpose is an essential skill for employees at all levels of an organization.  In this course you will:

  • Learn/review techniques for writing clearly

  • Tailor your written messages to preferred communication styles

  • Practice your writing skills and receive feedback

  • Use written communication to gain competitive advantage

Managing Your Time

Everyone gets the same amount of time each day.  When we say we don’t have time, it is really about the choices we make.  In this course, you will learn how to:

  • Manage yourself first

  • Set priorities

  • Identify and overcome your time "vampires"

  • Manage interruptions effectively

manage your time
Proactive Claims Handling
proactive claims handlig

A key element to an adjuster’s success is their ability to be proactive when handling claims.  This module addresses both the technical skills needed (fact gathering, the order of handling) as well as the soft skills (communication, empathy, questioning techniques).

Technical Courses
Technical Courses
Homeowner's Claims Immersion*

This course is designed to educate staff on all aspects of the homeowner's claim handling process, from coverage application to estimate review to settlement calculations.  Areas of review include:

  • Policy Review

  • Construction Basics

  • Using a Statement of Loss

  • Common Endorsements

  • Estimate Evaluation

    • Multiple estimate​s reviewed, including several from your organization.

Brick house

*Modules within this course can also be delivered as stand alone courses.

Auto Claims Immersion*

Collision Coverage

This course is designed to educate staff on all aspects of the auto claim handling process, from coverage application to estimate review to settlement calculations and includes a review of:

  • Policy Review (both Personal and Commercial)

  • Auto estimate review

  • Effective Business writing

  • Liability Analysis

  • Bodily Injury Basics

  • Settling Third Party Claims

*Modules within this course can also be delivered as stand alone courses.

Home Construction Basics

This course is designed to educate staff on all major systems involved in the construction and maintenance of a residential structure.  Areas of review include:

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  • Roofing 

  • Framing

  • Flooring 

  • Plumbing

  • Electrical

Switching Roofs

Evaluating Damages

Man at his Desk

This course explores the claim’s evaluation process once coverage has been verified.  After looking at various examples of damage, the participants will review several claims and use lessons learned from prior courses (see the HO Claims Immersion course) to determine what should be paid. Areas of review include:

  • Recognizing Damages

  • Leveraging the Statement of Loss

  • Estimate Review

    • Sample estimates​ (2)

    • Estimate from your organization (2-3)

Field Adjuster Training

This course educates the field adjuster on effective communication and proper inspection protocols, to create a positive experience for the insured while obtaining all necessary loss details. Content includes:

  • Effective Communication

  • Pre-inspection

  • Scoping the Loss

  • Underwriting and SIU Flags

  • Subrogation

  • Exiting the Loss

  • Reporting

Consultation
Customization Options

Customization brings your mission, values, and culture to life!

Best Foot 4Ward will combine over three decades of expertise with your challenges to provide a seamless training experience focused on your unique objectives.  

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What can you expect in our customized courses?

Here are some examples:

  • Organizational specific details, such as your company values

  • Case studies and role play activities based on your teams’ environment

  • Adding client or state specific training as you define

  • Using file notes from your files

  • Leveraging your reporting format for documentation training

office cultur

Let us help you create an effective skill building and development program for your team!

 

Contact us today to learn more.

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